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This policy governs cancellation, transfer, and refund requests related to registrations, activities, and products offered by Gravelle du Parc. The specific conditions displayed at the time of purchase take precedence when they differ from this policy.
1. Event registrations
Unless otherwise indicated at the time of purchase, registration fees are non-refundable. This rule takes into account expenses incurred in advance for organization, permits, safety, suppliers, and materials provided to participants. An exceptional request may be reviewed in the event of an injury or major situation, accompanied by supporting documents, with no guarantee of approval.
2. Transfer or deferral
When the registration platform allows it, a registration may be transferred to another person before the published deadline, subject to applicable administrative fees. Deferral to a future edition is offered only if this option is expressly announced. The participant remains responsible for providing accurate information for the new holder.
3. Modification or cancellation by the organization
For reasons of safety, weather, course quality, public health, force majeure, or government requirements, Gravelle du Parc may modify a schedule, course, or activity. If the event is cancelled with no reasonable possibility of deferral, the options offered, including a credit or a partial or full refund, will be communicated based on recoverable amounts and applicable obligations.
4. Store and merchandise
A product that has not been worn or washed and is in its original condition may be returned within 30 days of receipt, unless it is personalized, final sale, or clearly identified as non-returnable. Initial and return shipping fees are non-refundable, unless the product received is defective or does not match the order.
5. Processing of requests
Any request must include the buyer’s name, the order or registration number, the reason for the request, and any useful documents. When a refund is authorized, it is generally issued to the original payment method within a reasonable timeframe, subject to the financial institution’s processing times.
6. Deadlines for submitting a request
Requests related to a registration must be submitted as soon as possible and before any deadline indicated on the event page. For a merchandise order, you must notify us of a missing, damaged, or incorrect item within 7 days of receipt and request any other eligible return within 30 days. A late request may be refused when it prevents us from verifying the situation or recovering the amounts incurred.
7. Defective products or order error
If a product is defective, damaged upon delivery, or different from the one ordered, please provide photographs and the order number. After verification, we may offer a replacement, repair, credit, or refund, depending on availability and applicable legal warranties. We will provide return instructions when a return is necessary.
8. Ineligible items
Except for a defect covered by a legal warranty, gift cards, personalized products, opened hygiene items, worn or washed products, digital downloads, and items identified as final sale generally cannot be returned. We may refuse a return that does not comply with the stated conditions or whose condition prevents resale.
9. Credits and banking delays
When a credit is offered, its value, validity period, and conditions of use are specified at the time it is issued. An authorized refund is sent to the original payment method; additional time may be required before it appears on the statement. Fees imposed by a financial intermediary or external platform are refunded only when the law or that platform’s conditions require it.
10. Legal warranties and contacting us
This policy does not limit the mandatory rights granted to consumers by applicable laws, including legal warranties of quality, durability, and conformity. To submit a request, use the contact information published on the site and keep your proof of purchase until the file is resolved.
